Privacy Policy

1. Introduction

At Hayworths, we are committed to protecting and respecting your privacy. This Data Policy outlines how we collect, use, and protect your personal data when you interact with our services, book a holiday let, or use our website. This policy complies with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) for the protection of personal data. By using our services, you agree to the collection and use of your personal information as described in this policy.

2. Information We Collect

We may collect the following types of personal data: -

  • Personal Identification Information: Full name, address, email address, phone number.
  • Booking Information: Dates of stay, accommodation preferences, payment details, special requests. 
  • Communication Records: Emails, phone calls, and other correspondence. 
  • Transaction Details: Payment information for bookings or services.
  • Technical Data: IP address, browser type, website usage data, and cookies (for website visitors).
  • Customer Feedback: Reviews or surveys submitted regarding your stay.

3. How We Use Your Data

We use your personal data for the following purposes: -

  • Booking and Service Delivery: To process and confirm your booking, and to ensure we provide the correct holiday let services.
  • Communication: To contact you regarding bookings, inquiries, promotions, or updates about your stay.
  • Payment Processing: To complete financial transactions for bookings, including refunds or cancellations.
  • Marketing: To send promotional materials, newsletters, or offers, but only if you have consented to receive such communications. 
  • Improvement of Services: To analyse customer feedback, improve the quality of our services, and customize your experience.
  • Legal Compliance: To comply with legal obligations, such as responding to regulatory requirements or disputes.

4. Sharing Your Data

We will never sell, rent, or trade your personal data. However, we may share your data with trusted third-party service providers for the following reasons

  • Payment Processors: To securely process transactions and payments. -
  • Service Providers: For maintenance, cleaning, or special services related to your holiday let.
  • Legal Authorities: If required by law, we may disclose personal data to law enforcement or regulatory bodies.

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting obligations. If you choose to unsubscribe from communications, we will keep minimal data for administrative purposes but will no longer contact you for marketing.

6. Your Rights

As a customer, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct or update any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, subject to legal exceptions.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
  • Right to Object: You can object to the use of your personal data for marketing purposes at any time.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format to transfer to another service provider. To exercise any of these rights, please contact us.

7. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

8. Cookies and Website Analytics

Our website may use cookies and other tracking technologies to improve user experience, analyze website traffic, and personalize content. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please refer to our Cookie Policy for more details.

9. Changes to This Data Policy

We may update this Data Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting an updated policy on our website or contacting you directly. The latest version of the policy will always be available on our website.

11. Consent

By providing your personal data to us, you consent to our collection, use, and sharing of your information as outlined in this policy. If you do not agree with the terms of this policy, please refrain from using our services.


This Data Policy was last updated on 24.11.2024